Privacy Policy

Last Updated: June 22, 2026  •  KDP Plumbing  •  Norco, California

KDP Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us for services, how we use it, and your rights under California law.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information - name, phone number, email address, and service address when you fill out a quote request or contact form
• Service details - description of your plumbing issue or service request
• Communication records - records of calls, emails, or messages between you and KDP Plumbing

We also collect certain information automatically when you visit our website:

• IP address and general location
• Browser type and device type
• Pages visited and time spent on the site
• Referring website

We may also receive information from service providers that help us operate, such as our scheduling, payment, messaging, and analytics partners.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Provide estimates and invoices
• Send appointment confirmations, follow-up communications, and review requests
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. SMS and Text Messaging

If you provide your phone number, you may receive text messages from us related to your service, such as appointment confirmations and follow-ups, and requests to leave a review. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchasing any product or service. We do not sell, rent, or share your phone number or SMS opt-in information with any third parties for their own marketing purposes.

4. Cookies and Tracking

We use cookies and similar technologies to operate our website, understand how it is used, and improve your experience. When you first visit our site, a cookie consent banner lets you accept or decline non-essential cookies. Strictly necessary cookies are always active, but all other cookies, including analytics and advertising, are blocked until you provide consent.

With your consent, we use Google Analytics to understand how visitors use our site, and we may use advertising pixels such as the Meta (Facebook) Pixel if we enable them in the future. You can change or withdraw your consent at any time through the cookie settings link on our site, or manage cookies through your browser settings. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout. For full details, see our Cookie Policy.

5. Your California Privacy Rights (CCPA and CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know - You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete - You may request that we delete personal information we have collected, subject to certain exceptions.
• Right to Correct - You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing - We do not sell or share your personal information as those terms are defined under California law. If that ever changes, we will provide a clear opt-out option.
• Right to Limit Use of Sensitive Personal Information - You may direct us to limit the use of any sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination - We will not discriminate against you for exercising any of your privacy rights.

We also honor browser-based opt-out preference signals, including the Global Privacy Control (GPC).

To submit a California privacy request, contact us at (951) 833-3006 or use our contact form. You may use an authorized agent to submit a request on your behalf. We will verify your request and respond within 45 days.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you and to comply with our legal obligations. Customer records related to completed jobs are generally kept for 7 years in accordance with California contractor record-keeping requirements.

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

8. Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.